Filing a complaint with Hydro Ottawa
Have you already contacted a customer service representative about the issue in order to try and find a solution?
Yes
No
First, please contact customer services to inform us of your situation. A Hydro Ottawa representative will assist you. Most problems are resolved at this step.
Contact Us Online Form
Date of call to customer services
REQUEST INFORMATION
Describe the situation and the reason for your complaint
Do you have supporting documents (documents, photos, etc.) to include in your complaint?
CUSTOMER INFORMATION
First Name
Last Name
Account Number (e.g.
2215195738
)
Address
Email
Phone Number
How we will process your request
Customer Service will answer your request, or request additional information from you
within 2 business
days
.
Upon providing your email address, a confirmation email will be sent. Respond to this email if you require additional information regarding your request.
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